Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
SOC: 39-6012.00
Common Job Titles
Chef Concierge
Club Concierge
Guest Service Agent
Hotel Concierge
What You'll Need to Succeed
AI-generated
Key competencies for this occupation at a glance
MindsetModel exceptional customer service standards and professional demeanor when training new staff and representing the organization to external stakeholders.
Advanced
MindsetEngage patrons with diverse personal service needs in hotel, apartment, or office building settings, responding to requests with cultural sensitivity.
Proficient
MindsetPrioritize multiple concurrent guest requests for housekeeping, maintenance, and personal services while maintaining service quality standards across high-volume periods.
Proficient
MindsetReconcile guest expectations with available resources and service limitations when negotiating solutions to complex or conflicting requests.
Proficient
KnowledgeEvaluate guest service interactions and outcomes to identify opportunities for service improvement and relationship building.
Proficient
KnowledgeApply knowledge of local transportation, entertainment, and business services when providing tailored recommendations to guests under time constraints.
Developing
KnowledgeInterpret guest communications and preferences using active listening and social perceptiveness to anticipate needs.
Developing
KnowledgeOperate property management systems and administrative software using Microsoft Office Suite, Yardi, and scheduling applications to coordinate services.
Developing
KnowledgeCoordinate work activities across housekeeping, maintenance, and external vendor teams using multiline telephone systems, mobile radios, and email to ensure timely service delivery.
Developing
KnowledgeApply problem-solving strategies to resolve guest complaints and service disruptions independently, exercising judgment within established protocols.
Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Concierges (2024)
Estimated Total Employment (U.S.)
44,200
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $30,770. 25th percentile: U.S. $33,860. 50th percentile: U.S. $37,320. 75th percentile: U.S. $45,700. 90th percentile: U.S. $58,050. Use the left and right arrow keys to move between percentiles.
U.S.
Metric
U.S.
10% of workers earn the following or less
$30,770
10% of workers earn the following or more
$58,050
Workers on average earn
$40,770
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
Customer and Personal Service5.0/5
English Language4.6/5
Administrative3.8/5
Administration and Management3.5/5
Computers and Electronics3.5/5
Skills & Requirements: Knowledge
Tools & Technology
Equipment and software commonly used in this occupation
