First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
SOC: 41-1012.00
Common Job Titles
Customer Service Supervisor
Reservations Supervisor
Sales Leader
Sales Supervisor
What You'll Need to Succeed
AI-generated
Key competencies for this occupation at a glance
KnowledgeEvaluate sales performance metrics and team productivity data using CRM systems and analytics software to inform strategic decisions.
Proficient
MindsetIntegrate motivational techniques with individual team member development needs when guiding and directing sales staff to achieve organizational goals.
Proficient
KnowledgeDevelop sales objectives and strategic plans aligning team capacity with organizational revenue targets and market conditions.
Proficient
MindsetAdvocate customer-centric service principles when resolving conflicts and negotiating with clients and internal stakeholders.
Proficient
KnowledgeAssess personnel competencies and training requirements to design targeted coaching and development programs for sales team members.
Proficient
Hands-onOperate enterprise resource planning (ERP) and CRM platforms processing sales information, scheduling work activities, and documenting team performance.
Proficient
MindsetBalance team development priorities with immediate sales targets when coordinating work activities and building cohesive sales teams.
Proficient
KnowledgeAnalyze budgetary data and resource allocation patterns independently managing financial and material resources within assigned territories.
Developing
KnowledgeInterpret sales forecasts and market intelligence communicating implications to supervisors and external stakeholders using presentation software.
Developing
KnowledgeApply personnel management principles and employment regulations when staffing organizational units and addressing employee relations issues.
Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for First-Line Supervisors of Non-Retail Sales Workers (2024)
Estimated Total Employment (U.S.)
219,010
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $48,880. 25th percentile: U.S. $62,730. 50th percentile: U.S. $84,130. 75th percentile: U.S. $118,190. 90th percentile: U.S. $162,120. Use the left and right arrow keys to move between percentiles.
U.S.
Metric
U.S.
10% of workers earn the following or less
$48,880
10% of workers earn the following or more
$162,120
Workers on average earn
$97,870
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
Customer and Personal Service4.0/5
Administration and Management3.9/5
English Language3.8/5
Personnel and Human Resources3.5/5
Economics and Accounting3.4/5
Skills & Requirements: Knowledge
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
Cisco Webex
Microsoft Access
Microsoft Dynamics
Microsoft Excel
Microsoft Office software
Microsoft Outlook
Microsoft PowerPoint
Microsoft Project
Microsoft Word
SAP software
Salesforce software
Technology Skills
Budgeting software
Customer information databases
Delphi Discovery
Delphi Technology
Electronic data interchange EDI software
Financial accounting software
Flow chart software
Fuze cloud communications and collaboration software
