First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
SOC: 43-1011.00
Common Job Titles
Accounting Manager
Customer Service Manager
Customer Service Supervisor
Office Manager
What You'll Need to Succeed
AI-generated
Key competencies for this occupation at a glance
KnowledgeEvaluate staff performance against organizational standards and compliance requirements using performance management systems and quality control metrics.
Proficient
MindsetIntegrate team development priorities with individual employee needs when coaching and motivating administrative support staff.
Proficient
KnowledgeAnalyze workflow processes and resource allocation to optimize office operations and productivity across clerical teams.
Proficient
MindsetAdvocate for staff training needs and professional development opportunities in collaboration with human resources and senior management.
Proficient
MindsetReconcile conflicting priorities among team members and departmental objectives through negotiation and mediation in fast-paced office environments.
Proficient
KnowledgeCompare work schedules, staffing levels, and operational budgets to ensure adequate coverage and resource utilization across administrative units.
Proficient
MindsetBalance customer service expectations with operational efficiency requirements while maintaining team morale and service quality standards.
Proficient
KnowledgeApply personnel management principles and administrative procedures when staffing organizational units and coordinating clerical activities.
Developing
KnowledgeDemonstrate administrative software systems and office technology tools when training and teaching clerical staff on standard operating procedures.
Developing
KnowledgeInterpret organizational policies, procedural documentation, and compliance standards for subordinates in diverse administrative and clerical contexts.
Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for First-Line Supervisors of Office and Administrative Support Workers (2024)
Estimated Total Employment (U.S.)
1,495,580
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $43,920. 25th percentile: U.S. $53,190. 50th percentile: U.S. $66,140. 75th percentile: U.S. $82,340. 90th percentile: U.S. $102,980. Use the left and right arrow keys to move between percentiles.
U.S.
Metric
U.S.
10% of workers earn the following or less
$43,920
10% of workers earn the following or more
$102,980
Workers on average earn
$71,560
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
Administration and Management4.5/5
Customer and Personal Service4.2/5
English Language3.7/5
Administrative3.7/5
Computers and Electronics3.3/5
Skills & Requirements: Knowledge
Tools & Technology
Equipment and software commonly used in this occupation
